We always put the Do Not Disturb sign on the door and on the first morning we were there, someone opened the door, I'm assuming the maid as we were still in bed and my husband yelled, HELLO, and they went back out. Thankfully we brought our own Clorox wipes as you needed them for the room for sure.

I don't want to use my imagination too much to think what it was. The floors and bedside tables were dirty and the table by the TV had something sticky all over it. When we went in the bathroom area we noticed towels that were left by the previous people and who knows how long they had been there. We found 2 bugs in the bed and the pillows were small squares and not much of a pillow at all. At that point, I just wanted to get in my room and relax. When I finally found it he came back over and announced we only have rooms on the south side and no view. I said I know I was just at the Players Club and he walked away and completely disregarded me.

When I realized when I was going to check in the Customer Service Rep said, well then you can't check in. When I went to check in I had gone to the Players Club to pick up my Diamond Elite card before check in and I had forgotten I had put my license in a different spot.

From the moment we walked in and asking the Bell Desk for a luggage cart and being told I would have to use Valet, which I choose not to as we have had things stolen, to trying to check in and receiving the rudest customer service clerk ever. This was the worst experience I have ever had at a Harrah's casino.

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